Shipping policy

HiZoo is committed to delivering your orders in a fast and secure manner. We partner with reliable global carriers to ensure your items arrive safely and in excellent condition. By placing an order with HiZoo, you agree to the shipping terms outlined below.

1. Order Processing

Processing Time:
All orders are prepared and processed within 1–2 business days (excluding weekends and holidays).

Shipping Confirmation:
Once your order is shipped, you will receive a tracking number via email. This tracking number serves as confirmation that your order has been dispatched and is on its way.

2. International Shipping & Customs

We offer worldwide shipping to serve customers globally.

Customs & Duties:
Delivery times may vary depending on your country and local customs procedures. Any import duties, taxes, or additional fees charged by customs authorities are the responsibility of the customer.

Customs-Related Issues:
Delays, inspections, or refused deliveries due to unpaid customs fees are not eligible for refunds, returns, or chargebacks.

3. Lost, Damaged, or Undelivered Orders

We carefully package all items, but issues during transit may occasionally occur.

Damaged Products:
If your item arrives damaged, you must contact us at suporte@hizoo.website within 30 days of delivery and provide clear photo or video evidence.

Packaging Disclaimer:
Minor damage to the outer packaging does not qualify for compensation if the product inside is intact and functioning properly.

Delivered Status:
If the tracking status shows “Delivered”, responsibility for the package transfers to the customer. HiZoo is not responsible for lost or stolen packages after delivery confirmation.

Claims Deadline:
If your order is marked as delivered but not received, you must:

  • file a claim with the shipping carrier
  • notify us within 7 days of the delivery date

Failure to do so may result in the claim being denied.

4. Shipping Address Responsibility

Customers must provide accurate and complete shipping details at checkout.

HiZoo is not responsible for:

  • deliveries made to incorrect addresses provided by the customer
  • packages returned due to invalid or incomplete addresses

5. Estimated Delivery Times

Delivery times vary depending on the destination:

  • United States (US): 7–14 business days
  • Europe: 7–14 business days

These are estimated timeframes and may vary due to external factors such as postal delays or customs clearance.

Orders are typically processed within 1–2 business days before shipment.

6. Acceptance of Terms

By completing a purchase on hizoo.website, you acknowledge and accept all shipping terms described above.

HiZoo reserves the right to modify this policy at any time in accordance with carrier requirements or international regulations.