Privacy policy
Privacy Policy
Last Updated: March 2026
This Privacy Policy explains how HiZoo ("HiZoo", "we", "our", or "us") collects, uses, and shares your personal information when you access our website hizoo.website (the “Site”), use our services, place orders, or communicate with us (collectively, the “Services”).
In this document, “you” refers to any user of our Services, whether a customer, visitor, or any individual whose data we process.
By using our Services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please refrain from using our website or services.
1. Updates to This Policy
We may modify this Privacy Policy at any time to reflect operational, legal, or regulatory changes.
Any updates will be published on hizoo.website, and the “Last Updated” date will be revised accordingly.
Continued use of our Services after updates are posted means you accept the revised terms, where permitted by law.
2. Collection and Use of Personal Data
To operate our Services effectively, we collect personal data depending on how you interact with us.
We may use your information to:
- operate and maintain our Services
- process orders and payments
- manage shipping, returns, and exchanges
- communicate with you regarding orders or support
- enhance user experience and website performance
- prevent fraud and misuse
- comply with legal requirements
- enforce our Terms of Service
- protect our business, customers, and rights
3. Information We Collect
Information You Provide
We may collect the following details when you interact with us:
- full name
- billing and shipping addresses
- email address
- phone number
- payment-related confirmations
- login credentials (if applicable)
- messages sent to customer support
Providing certain information is optional, but may limit access to some features.
Automatically Collected Information
When you browse our Site, we may automatically collect:
- IP address
- browser and device details
- connection information
- pages visited
- browsing patterns
- purchase behavior
- referral links
This data is collected through cookies, pixels, and similar technologies.
Information from Third Parties
We may also receive data from trusted partners, including:
- Shopify (our store infrastructure provider)
- payment processors
- fraud prevention services
- logistics and fulfillment partners
- analytics tools
- marketing and advertising partners
All such data is handled in accordance with this Privacy Policy.
4. Use of Personal Information
We use your information for purposes such as:
Order Fulfillment
Processing purchases, shipping products, handling returns, and offering support.
Communication
Sending updates about orders, account activity, or policy changes.
Marketing
Sending promotional emails and displaying personalized ads (you can unsubscribe anytime).
Security
Detecting suspicious activity, preventing fraud, and protecting accounts.
Service Improvement
Analyzing performance and improving the overall experience.
5. Cookies and Tracking
We use cookies and similar tools to:
- remember your preferences
- maintain your shopping cart
- analyze site performance
- personalize content and ads
- improve functionality
You can manage cookies via your browser settings. Note that disabling them may impact certain features.
Our Site may respond to Global Privacy Control (GPC) signals when required by law. Other “Do Not Track” signals may not be supported.
6. Sharing of Personal Information
We may share your data with:
- service providers supporting our operations
- payment gateways
- shipping and logistics partners
- analytics platforms
- IT and cloud services
- fraud prevention tools
- marketing and advertising partners
- affiliated entities within our group
- legal authorities when required
We may also share data with your consent or at your direction.
7. Advertising and Analytics
We partner with third-party tools to better understand user behavior and deliver relevant marketing.
These partners may collect:
- unique identifiers
- device and browser details
- browsing activity
- shopping behavior
- approximate location via IP
In some jurisdictions, this may be considered “data sharing” or “targeted advertising.”
8. External Links
Our Site may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those sites. Once you leave our Site, their policies will apply.
9. Children’s Privacy
Our Services are not intended for individuals under 13 years of age.
We do not knowingly collect data from children. If you believe a child has provided personal information, contact us at:
10. Data Security and Storage
We implement appropriate technical and organizational measures to protect your data.
However, no system is 100% secure, and we cannot guarantee absolute protection.
We retain personal data only for as long as necessary to:
- deliver our Services
- complete transactions
- meet legal obligations
- resolve disputes
- enforce agreements
11. Your Rights
Depending on your location, you may have rights such as:
- access your personal data
- request deletion
- correct inaccurate information
- obtain a copy of your data
- opt out of targeted advertising
- withdraw consent
- appeal privacy-related decisions
We do not discriminate against users who exercise their rights.
To submit a request, contact:
We may request identity verification before processing.
12. Authorized Representatives
Where permitted by law, you may appoint an authorized agent to act on your behalf.
We may require proof of authorization and identity verification.
13. International Users
If you access our Services from outside the United States, your data may be transferred and processed in other countries, including the U.S.
We take appropriate safeguards when required by law.
14. Complaints
If you have concerns about how your data is handled, contact us at:
If unresolved, you may contact your local data protection authority.
15. Contact Information
If you have questions about this Privacy Policy or your rights, contact us:
HiZoo
Website: hizoo.website
Email: suporte@hizoo.website